For Patient

24 hours service:

  • Availability of Consultants during office hours and on-call during after office hours and public holidays.
  • Medical officer on duty after office hours and public holidays.
  • Nurses on duty round-the-clock (24 hours/day).

24 hours out-patient services including emergency at all times and non emergency cases:

  • Emergency cases.
  • Non emergency cases.

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Accident and Emergency

The Diagnostic Imaging (Radiology) department is equipped with the latest state-of-the-art facilities which include:

  • General x-ray machines
  • Fluoroscopy machine for screening procedure & special investigations
  • Ultrasound Machine
  • 64-slice MSCT Scan
  • Mammogram machine
  • Magnetic Resonance Imaging (MRI)

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Diagnostic Imaging Center

Occupational Health Services

We offer Occupational Health Services (OHS) for industrial corporation both multinational and small-medium enterprise (SME).

The service will be provided by well trained Occupational Health Doctor (OHD) registered with DOSH.
The Occupational Health Services include but not limited to the followings:

  • Medical Surveillance for CHEMICAL under USECHH Reg 2000
  • Medical Surveillance for Asbestos, Mineral Dust, Radiation
  • Pre-employment & Preplacement Medical Checkup
  • Health Promotion at Workplace
  • Workplace health Risk Assessment
  • Noise Conservation Program
  • Workplace Improvement for Small Enterprise (WISE)
  • Counseling for Quit Smoking
  • Drug Alcohol Free Workplace Program
  • Advisor on Occupational Health Issue

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Occupational Health Services

Physiotherapy & Rehabilitation Unit

We provide prompt, quality healthcare, promote wellness and restore function.

Treatments available include:-

  • Exercise regimes
  • Mobilization
  • Traction
  • Relaxation techniques
  • Treatment massage
  • Ante/post natal exercise
  • Rehabilitation exercises

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Physiotherapy & Rehabilitation Unit

Haemodialysis Unit

We provide treatment for inpatients and outpatients with acute and chronic renal failure.

  • The service will be provided by trained nurses specializing in renal care.
  • The unit is equipped with exclusive Haemodialysis machine.

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Haemodialysis Unit

Laboratory

Our Laboratory offers the following services and facilities:-

  • Clinical biochemistry
  • Haematology
  • Blood bank facilities
  • Microbiology Immunology / Serology
  • Heavy metal screening

(We provide quality and accurate test results.)

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Laboratory

Dialysis Center

The Dialysis Unit is currently located at Level 1 for patients who suffer from End Stage Renal Failure. Patient with end stage renal failure must have replacement for their kidney function by dialysis or kidney transplantation. Dialysis is the process where we use the dialyzing machine to extract extra water and waste product from the body of renal failure patient.

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Dialysis Center

We have 23 machines:

  • Dialog Avitum – 22 machines (these machines are being used for dialyzing)
  • Gambro Machine – 1

24 hours out-patient services including emergency at all times and non emergency cases:

  • Emergency cases.
  • Non emergency cases.

Our Unit is also Equipped With:

  • 3 sets of television
  • Fully air-condition room
  • Comfortable adjustable cushioned seats
  • Pantry, store room, reverse osmosis room (for dialysis process)
  • Refrigerator for medication
  • Reference books and magazines for patients and dialysis staff
  • Provision of refreshments and light snacks during dialysis

We are running on 3 shifts ( 6am till 8pm ) with 14 friendly & committed staff and with current occupancy of 127 patients. We dialyse approximately 50-60 patients per day. Our patients have increased since last time.

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We have 23 Machines

Operation Theatre

Situated at Level 3 at KPJ Penang Specialist Hospital. Consists of five main operation rooms to cater for operations undergoing General Anaesthesia(GA), Spinal Anaesthesia or Epidural. In addition, there is one cardio operation room for any cardio cases.

The Operation Theatre opens from 8.30 am – 5.00 pm . However, we are also available for emergency cases round-the-clock, managed by a team of committed and trained staff of mixed disciplines.

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Operation Theatre

Type of surgeries provided by a group of specialized and highly skilled Surgeon comprising different Disciplines as follows:

  • Aneasthesiology
  • Cardiology
  • Ear,Nose,Throat & Neck Surgery
  • General Surgery
  • Obstetrics & Gynecology
  • Opthalmology
  • Orthopaedic Surgery
  • Paediatric / Paediatric Cardiologist
  • Physician
  • Rhuematology
  • Radiology
  • Urology

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Type of surgeries provided

Pharmacy
The pharmacy provides a comprehensive and wide range of pharmaceutical items.
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Pharmacy

Intensive Care Unit (ICU)
Our ICU consists of an air-conditioned four bedded room equipped with the latest equipments and life saving apparatus for critically ill patients. ICU trained and experienced nurses are on duty 24 hours a day to provide nursing care.
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Intensive Care Unit (ICU)

Operating Theatre Services

Our operating suites have the state-of-the-art equipments with special emphasis on patient safety and minimal invasive surgery.

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Operating Theatre Services

Ward Accommodation
Inpatient services provide multi discipline types of inpatient care:

  • Premier Ward
  • Dahlia Ward (Medical Ward)
  • Jasmine Ward (Paediatric Ward)
  • Ixora Ward (Surgical & Maternity Ward)
  • Lavender Ward (Daycare Ward)

Private Delivery Rooms

There are three private delivery suites which is well designed and well equipped for deliveries.

HOME NURSING SERVICES

Home Nursing Service is a nursing service where qualified nurses provide professional services to support the continuity of quality nursing care to patients who are recovering from illness, injuries or who are disabled or chronically ill in the comfort and privacy of their own home.

We Are Committed to give you Personalized Attention and Quality Care.

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Ward Accommodation

Room Facilities Available:

  • Electric & adjustable beds
  • Air-conditioned
  • 2 way communication nurse call bell system
  • Breakfast, Lunch, Evening Tea & Dinner Services
  • Plasma Television 29′
  • Dressing table ( only in VVIP, VIP, and Single Rooms )
  • Newspaper ( only in VVIP,VIP and Single Rooms )
  • Toilet attached for VVIP, VIP & Single Rooms
  • Mini Bar (VVIP & VIP rooms only)

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Room Facilities Available:

Executive Ward ( Flora Ward)

VIP – RM350.00

FLORA SINGLE – RM250.00

FLORA 2-Bedded – RM200.00

FLORA 3-Bedded – RM150.00

FLORA 4-Bedded – RM100.00

ISOLATION- RM250.00

Normal Ward

VVIP – RM600.00

VIP – RM400.00

STANDARD SINGLE – RM250.00

2 Bedded – RM150.00

3 Bedded – RM100.00

4 Bedded – RM80.00

ISOLATION – RM150.00

Intensive Care Unit (ICU) – RM250.00

Single Person Accompanying Patient (Folder Bed) – RM20.00

 

2. SINGLE PERSON ACCOMPANYING PATIENT

Patient in 2 Bedded Room and below RM 20.00 per Day

Lodger : referring to the number of people accompanying patient after visiting hours in the ward

Admission

Our front-line staff will assist you with your In & Out patient processing, including the completion of necessary forms and the confirmation of payment arrangements. Our objective is to ensure a smooth and quick admission to our facilities & access to our Consultants.

What to bring

Kindly bring your Appointment Card & Identity Card for Admission purpose. If you wish, you may bring your personal items such as dressing gown, pyjamas and toiletry items.

Appointment

The Hospital provides 24 hours medical coverage. Emergency patients and all non- emergency patients who come to the Hospital outside normal working hours will be attended by our Medical Officer on duty. If you need to be seen by a Specialist Consultant, we will make the necessary arrangements for you. Should you request a Specialist Consultant during after work hours, an additional charge will be levied.

Payment

Patients are required to place a deposit or a Guarantee Letter upon admission. An initial deposit is required prior to receiving services. The person responsible for payment must ensure the required deposit amount is given within 24 hours of admission. Deposit amounts are based on the estimated total costs of services expected to be provided by the Hospital and your Doctor. Bills should be settled in full on presentation. Accepted mode of payment by Cash or Credit Card only. The deposit will be utilized against patients final bills and any balance due will be refunded. Patients are required to settle all accounts before leaving the Hospital.

Valuables

Patients are advised not to leave their valuables such as jewellery, money, handphones and watches unattended. The Hospital and its staff will not be responsible for any losses incurred in the Hospital.

Telephones

Public Telephones (coin & card) are available outside reception area.

Visitors

KPJ Penang Specialist Hospital is strategically located at Jalan Bandar Perda Utama,Bandar Perda Bukit Mertajam and near to Jusco Shopping Complex. Surrounded by peaceful scenery of the Seberang Perai Tengah paddy fields in the distance, KPJ Penang Specialist Hospital provides you an ideal serene environment for speedy recovery. The Hospital is just 5 minutes away from Bukit Mertajam town centre, 10 minutes from North-South Expressway.

Outpatient Clinic and Inpatient visiting hours

SPECIALIST CLINIC OPERATING HOURS:

Monday – Friday :
8.30 pm – 5.00 pm

Saturday :
8.30 am – 12.30 pm

Sunday & Public Holidays :
Closed

HOSPITAL CHARGES

Listed below are our standard hospital room rates at KPJ Penang. KPJ Penang reserves the right to change the rates without prior notice. Please note that actual charges for operations, procedures and outpatient/inpatient care will differ according to the patient’s needs, severity of the patient’s medical conditions and treatment required/given.

The hospital provides 24 hour medical coverage. Outside regular operating hours are from 5.00 pm ~ 8.00 am. There will be a Medical Officer on duty on Public holidays and during after hours. If you need to seen by a medical specialist, the Hospital will make the necessary arrangements for you.

Inpatient visiting hours are as follows:

12.30 pm – 2.30 pm

6.30 pm – 9.30 pm

ICU visiting hours are as condition permits. No visitors except close relatives are allowed. We request NO MORE than TWO visitors at one time for the patients benefit. Children below 10 years old are not permitted into the wards.

For the visitors that wish to accompany the patient will be advice to request for the folderable bed from the nurse counter. The folderable bed charges are at RM20.00 per night.

CONCIERGE & CUSTOMER SERVICE

Concierge services are available at the hospital lobby. Patients with special requirements and guests may also seek assistance from the hospital’s customer service desk.

CALL-BELL SERVICE

A nurse call-bell is placed at every patient’s bedside and in the bathroom.

FOOD SERVICE

Meals for breakfast, lunch and dinner are provided to patients during their stay. These are included in the room charges. Additional meals will be charged accordingly. The meals are prepared from 5 star hotel experienced chef and closely supervised by a dietician.
Patients can choose from a menu of Western, Chinese, Malay, Healthy Children’s Menu and full or soft diet. (Depends on the patient’s needs)

TELEPHONE & INTERNET

Telephones and Wi-Fi Services are provided in the VVIP and VIP Suites, and Single rooms. Public telephones are available at various locations within the hospital.
There is a surcharge for telephone calls and Internet (WIFI) services for other rooms.

TELEVISION WITH ASTRO FACILITIES

All rooms have televisions with Astro services.

CAFETERIA

A cafeteria is located on the Ground Floor of the hospital.

ATM MACHINE

Available at our Main Lobby